Returns & Exchanges

To proceed with a return at BECAY, you can do so through our returns portal.

On the portal you can choose between a refund, an exchange of garment or size. The refund will be made automatically as soon as the package has been checked in our warehouse.

The return period cannot exceed 14 days from the moment the customer receives the package at home. BECAY may return the package to the customer if the product is washed or shows signs of having been used.

In case of defects, manufacturing defects or having received an incorrect item, please send an email to hello@becay.store attaching a photo and we will resolve the issue as soon as possible.

When making an exchange or return, these will be the charges associated with the collection and shipping of the order to our warehouse:

1. Exchange: €3.90 for collection and delivery, with no additional cost for the new item.

2. Refund: €5.90 for collection and shipping costs.

3. Gift card: No additional cost.

4. Changes and refunds in Europe: 15 €

6. Changes and refunds are not accepted in the Rest of the World.